CRM Platform · Salesforce
Aiprus implements, customises and integrates Salesforce across Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud. We configure Salesforce around your actual sales and service processes — not a generic out-of-the-box setup that your team routes around within a month.
What We Do
We configure Sales Cloud to reflect your actual sales process — opportunity stages, pipeline views, forecasting models, approval workflows, and quote management — so your team spends time selling, not navigating a CRM that doesn't fit how they work.
We implement Service Cloud for customer support operations, configuring case routing, SLA rules, knowledge base, omnichannel routing, and escalation workflows that give your service team the context they need to resolve cases on first contact.
We implement Salesforce Marketing Cloud for email marketing, journey automation, and customer segmentation — connecting it to your Sales Cloud data so marketing and sales share a single customer view.
We integrate Salesforce with your ERP, e-commerce platform, support tools, and third-party data sources through Salesforce APIs and MuleSoft — and manage the data migration from your legacy CRM with full audit trails and validation.
Core Capabilities
Why This Platform
Best Fit For
Salesforce is the right choice for organisations that need the most mature, extensible CRM ecosystem available — particularly mid-market to enterprise businesses with complex sales processes, multi-channel customer service, or a need to unify sales, marketing, and support on a single platform. It is the default choice for organisations in financial services, technology, healthcare, and professional services.
What Makes It Different
Salesforce's strength is its ecosystem depth — thousands of AppExchange apps, native AI through Einstein, and the ability to build almost any custom business process on its platform. No other CRM has the same breadth of integration partners, ISV solutions, and certified partner expertise available globally.
Our Approach
We map your sales process, customer service workflows, and integration landscape before any configuration begins.
We build your Salesforce org — objects, fields, layouts, automation rules, and dashboards — matching your signed-off process design.
We connect Salesforce to your ERP, marketing tools, and support systems via API or MuleSoft.
We run end-user training, release management, and post-go-live optimisation to ensure adoption lands, not just the technology.
Why Aiprus Software
We deliver Salesforce implementations that sales and service teams actually adopt — because we design the CRM around how those teams work, not around what Salesforce suggests as its default configuration.
Industries We Serve
Financial services, insurance, healthcare, technology and SaaS, professional services, retail, and manufacturing.
FAQs
Yes. Low adoption is usually a process and configuration problem, not a training problem. We audit your existing org, identify the friction points that cause your team to work around Salesforce, and redesign the configuration to remove them. Adoption follows when the CRM fits how people work.
Yes. We integrate Salesforce with SAP, Oracle, NetSuite, and Microsoft Dynamics ERP systems using Salesforce APIs and integration middleware. We have delivered Salesforce–SAP integrations that sync orders, accounts, pricing, and fulfilment status bidirectionally in real time.
A standard Sales Cloud implementation — scoped around your pipeline stages, contact model, and basic automation — typically takes 8–14 weeks. Implementations that include CPQ, Service Cloud, Marketing Cloud, or complex ERP integrations will be longer. We scope and agree timing before any work begins.
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