MS Dynamics 365

The Microsoft Dynamics 365 is suite of cloud-based business applications makes it possible for organizations to streamline tasks required for administrative services. These applications are a set of enterprise accounting and sales software products offered by Microsoft. Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.

Microsoft Dynamics is largely made up of products developed by companies that Microsoft acquired. These set of more than 15 products are aimed at different market segments, ranging from small and medium-sized businesses (SMBs) to large organizations with multi-language, currency, and legal entity capability:

  1. Dynamics 365 Sales – Sales Leaders, Sales Operations
  2. Dynamics 365 Customer data platform- Customer Insights
  3. Dynamics 365 Customer data platform- Customer Voice
  4. Dynamics 365 Customer Service – Customer Service Leaders, Customer Service Operations
  5. Dynamics 365 Field Service – Field Service Leaders, Field Service Operations
  6. Dynamics 365 Remote Assist
  7. Dynamics 365 Human Resources – Attract, Onboard, Core HR
  8. Dynamics 365 Finance & Operations – Finance Leaders, Operation Leaders
  9. Dynamics 365 Supply Chain Management - Streamline planning, production, stock, warehouse, and transportation.
  10. Dynamics 365 Intelligent Order Management
  11. Dynamics 365 Commerce
  12. Dynamics 365 Project Operations
  13. Dynamics 365 Marketing—Adobe Marketing Cloud, Dynamics 365 for Marketing
  14. Dynamics 365 Artificial Intelligence – AI for Sales, AI for Customer Service, AI for Market Insight
  15. Dynamics 365 Mixed Reality – Remote Assist, Layout, Guides
  16. Dynamics 365 Business Central – ERP for SMBs

We help customers to implement their cloud computing initiatives. Our consulting services include:

01
Process
Consulting
02
Implementation Consulting
03
Project/Program Management
05
Systems Integration with ServiceNow

Implementing Microsoft Dynamics involves several steps to ensure a successful deployment. Here are the key steps for a smooth implementation followed by Aiprus Software:

  1. Review Business Processes:
    • Assess Dynamics 365 Vs Business Process
    • Mapping gaps
  2. Implementation Plan:
    • Project Plan - tasks, timelines, and responsibilities).
    • Data Migration Plan
    • OOB & Customization plan
    • User training plan.
  3. Identify any gaps and plan for customizations or integrations.
  4. Implementation, Development
  5. Cleanse and Migrate Data
  6. Test System
    • Functionality, security, and performance.
    • User acceptance testing (UAT).
  7. Train Employees:
  8. Deploy and Evaluate the System:
  9. Roll out Dynamics 365 to all relevant teams.
  10. Continuously monitor and evaluate the system’s performance and user satisfaction.

We provide end to end “Application Support & Upgrade” services ensuring Uptime, Optimization, Automation, Knowledge Management of client’s business processes by:

  • Active Monitoring: Monitor implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan
  • Ongoing Maintenance: Provide on-going maintenance and support for applications by working on enhancements & change requests.
  • Persistent Administration: Continuous administration & maintenance including user management, security management, standard & custom object maintenance, data management, and package maintenance.
  • Help Desk Trainings: Comprehensive training & help desk support services to ensure high end-user adoption

Sr. Document Name Description Download Updated on
1 Microsoft Capabilities Capabilities 11 January 2024
2 Microsoft Case Study Case Study 11 January 2024