ServiceNow
Your partner for digital excellence
Aiprus Software Pvt. Ltd. is a dynamic tech startup dedicated to delivering comprehensive Information Technology and Software Engineering solutions. Our expertise spans a wide array of products, tools, and cutting-edge technologies. We specialize in providing tailored IT services and turnkey SaaS digital solutions, empowering businesses with innovative and scalable technology solutions.
We specialize in IT application maintenance, modernization, and solving business challenges.
Leading the way in ServiceNow Implementation and Solutions
At Aiprus Software, we are passionate about transforming businesses with the power of ServiceNow. With years of experience and a deep understanding of the platform, we provide tailored ServiceNow solutions that align with your unique business needs. Our team of certified consultants, developers, and project managers brings expertise across all ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), and more. Our mission is simple: To help organizations like yours optimize service delivery, automate critical workflows, and achieve digital transformation through ServiceNow.
ServiceNow is a cloud-based SaaS software designed to automate IT services and streamline business tasks. It adheres to ITIL principles and allows for customization to meet specific enterprise needs. Leveraging machine learning and predictive technologies, ServiceNow automates processes and creates advanced workflows. The Now™ Platform serves as an enterprise solution, enabling organizations to digitize and simplify daily operations through workflow automation. With AI-powered chatbots and machine learning capabilities, the platform facilitates cross-functional workflows and intelligent automation across various departments such as IT, customer service, HR, security, and facilities.
- Overview
- Our Service
- Our Expertise
- Consulting
- Implementation
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Aiprus Software specializes in providing top-tier ServiceNow consulting and implementation services to enable organizations to maximize the benefits of the Now Platform quickly. Our comprehensive consulting services cover end-to-end solutions, helping clients overcome IT process disruptions, optimize support costs, and enhance service management across their enterprises. With a focus on eliminating service bottlenecks, we offer Consulting, Implementation, and Managed Services for ServiceNow, ensuring compliance, transparency, and value creation across all modules and capabilities of the platform.
We assist customers in overcoming disruptions in IT processes and optimizing IT support costs by offering targeted solutions and support for ServiceNow processes. Our consulting services include:
Process
Consulting
Program/Project Management
ServiceNow
Strategy
ServiceNow Architecture
Systems Integration with ServiceNow
Comprehensive ServiceNow Solutions to Accelerate Your Business
ServiceNow Integration
ServiceNow Managed Services
ServiceNow Optimization & Upgrades
Training & Knowledge Transfer
IT Service Management (ITSM)
Automate and streamline IT services, improve incident management, and enhance service delivery with ServiceNow ITSM. We help you build a fully integrated and efficient service management system to boost productivity and reduce costs.
IT Operations Management (ITOM)
Gain visibility and control over your IT infrastructure with ServiceNow ITOM. From event management to automated remediation, our solutions help you proactively manage IT operations, reduce downtime, and improve service uptime.
Customer Service Management (CSM)
Elevate your customer service with ServiceNow CSM. Automate customer interactions, improve issue resolution, and deliver exceptional service experiences. Our solutions help you optimize case management, support requests, and self-service portals.
HR Service Delivery (HRSD)
Simplify HR processes, from onboarding to benefits management, with ServiceNow HRSD. We implement solutions that automate HR workflows, reduce administrative tasks, and improve employee satisfaction.
Security Incident Response & Governance, Risk & Compliance (GRC)
Ensure compliance and manage security incidents effectively. Our ServiceNow GRC solutions help you streamline risk management, ensure regulatory compliance, and improve overall security posture.
We provide comprehensive Package Implementation/Migration, Design, Development, and Testing services to ensure alignment with clients' business processes by:
a. Utilizing out-of-the-box (OOB) and/or custom application development techniques.b. Developing custom applications tailored to specific business needs such as workflows, integrations, surveys, SLAs, data migration, and CMDB management.
c. Enhancing existing ServiceNow functionalities to encompass IT processes.
d. Integrating ServiceNow with other IT systems such as Jira, SolarWinds, SAP, CMS, ERP, and email services.
e. Migrating IT processes from legacy systems to the ServiceNow platform.
f. Facilitating User Adoption through internal trainings and creating capsule tutorials.
We offer comprehensive "Application Support & Upgrade" services to ensure uptime, optimization, automation, and knowledge management of clients' business processes by:
b. Ongoing Maintenance: Providing continuous maintenance and support for applications by addressing enhancements and change requests.
c. Persistent Administration: Continuous administration and maintenance, including user management, security management, maintenance of standard and custom objects, data management, and package maintenance.
d. Help Desk Training: Delivering comprehensive training and help desk support services to ensure high end-user adoption.
Leading the way in ServiceNow Implementation and Solutions
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Certified ServiceNow Experts
Our team consists of certified professionals with extensive experience in implementing and managing ServiceNow solutions.
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End-to-End Services
From consulting and implementation to support and training, we provide comprehensive services that ensure your ServiceNow success.
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Proven Track Record
We’ve successfully delivered solutions across multiple industries, including healthcare, finance, manufacturing, and government.
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Customer-Focused Approach
We listen to your needs and deliver customized solutions that drive measurable results.
Tailored ServiceNow Solutions for Your Industry
Financial Services
Streamline IT operations, improve customer service, and ensure compliance.
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Healthcare
Automate HR, service management, and patient support processes.
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Telecommunications
Optimize network management, reduce outages, and enhance customer service.
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Manufacturing
Improve service management, asset tracking, and field service operations.
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Government
Ensure compliance, improve citizen services, and optimize operations.
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Retail
Enhance customer service, improve supply chain efficiency, and streamline IT operations.
Financial Services – ITSM Transformation
Challenge
A global financial institution was struggling with siloed IT services and slow response times.
Solution
ServiceNow ITSM was implemented across the organization to streamline incident and change management.
Outcome
Reduced service desk workload by 40% and improved incident resolution times by 30%.